Gentec Migration FAQs

Regrettably, this device will no longer be compatible with networks in Canada, and will be unable to work on the 3G network. By December 31, 2020, all Canadian telecoms companies will be discontinuing services to 2G devices and your current devices will no longer keep your vehicles protected.
  1. Get a free device & free installation with a 24-month subscription for US$199.99
  2. Get a free device & free installation with a 24-month subscription for US$199.99
No, you won�t. If you�ve renewed your device any time between June and now, you can purchase a new 3G device for US$94.99 (wired device) or US$99.99 (wireless device) and your subscription will roll over to the new 3G device.
It takes about 24-48 hours for our team to confirm payment, then a request is sent to our distributor in Canada who�ll then to contact you to confirm your shipping address. Your new device should take about 1-2 weeks to arrive after your shipping address has been confirmed.
You can. Here's how. Contact customer support via chat at www.amberconnect.com or (305) 420-6361 with your registered Amber Connect email address, with the updated mailing address and the date you received the call from our distributor.